Refund Policy

Effective Date: April 1, 2026 | Last Updated: April 1, 2026

1. Introduction

Wing Snob ("we," "us," "our," or "the Company") is committed to delivering high-quality food products and an exceptional customer experience. We understand that issues can occasionally arise with food orders — whether related to quality, incorrect items, or delivery problems. This Refund Policy has been established to ensure a fair, transparent, and efficient process for resolving such issues.

This policy applies to all orders placed directly through our website at snobs-wing.click or via any other official ordering platform associated with Wing Snob. By placing an order with us, you acknowledge and agree to the terms outlined in this Refund Policy.

This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state laws governing food service businesses and consumer transactions.

2. Eligibility for Refunds

We want every customer to be fully satisfied with their Wing Snob experience. Refund requests will be reviewed on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that differ from what you ordered (e.g., wrong flavors, wrong quantity, missing items).
• Food Quality Issues: The food received was undercooked, spoiled, or otherwise not meeting reasonable food quality standards at the time of delivery or pickup.
• Order Not Delivered: Your order was never delivered, and confirmation of non-delivery can be established through our records or the delivery partner's records.
• Significant Delivery Delay: Your order was delivered so late that the food quality was materially compromised (e.g., food arrived cold and inedible due to excessive delay beyond our estimated delivery window).
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Order Cancelled Before Preparation: Your order was cancelled within the eligible cancellation window before it entered the preparation stage (see Section 8: Cancellation Policy).

All refund requests must be supported by reasonable evidence, such as photographs of the incorrect or substandard items, a description of the issue, and your order number. Wing Snob reserves the right to assess each claim individually and may request additional information before processing a refund.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. Please adhere to the following timeframes when submitting a refund request:

Refund requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and report any issues immediately.

4. Non-Refundable Items and Situations

While we strive to accommodate all reasonable refund requests, the following situations and items are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing an order that has already been prepared or dispatched.
• Customization Errors by Customer: If you made an error when selecting flavors, sauces, sides, or other customizations during checkout, this does not qualify for a refund unless the error was caused by a system fault on our end.
• Partially Consumed Orders: Orders that have been largely consumed will not be eligible for a full refund. Partial refunds may be considered in exceptional circumstances at our sole discretion.
• Promotional and Discounted Items: Items purchased under a special promotion, discount code, or limited-time offer may not be eligible for refunds unless they meet quality-related eligibility criteria.
• Gift Cards and Store Credits: Gift cards and any store credit issued are non-refundable and cannot be exchanged for cash.
• Delivery Fees: Delivery and service fees are generally non-refundable unless the order was not delivered at all due to our fault.
• Third-Party Platform Orders: Orders placed through third-party platforms (such as DoorDash, Uber Eats, Grubhub, or similar services) are subject to those platforms' own refund policies. Wing Snob cannot process refunds for orders placed through third-party services.
• Force Majeure Events: Delays or failures caused by circumstances beyond our control, including but not limited to extreme weather, natural disasters, or public emergencies, do not qualify for refunds.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Step 1 – Gather Your Information: Before contacting us, please have the following information ready:
   • Your full name and contact information
   • Your order number (found in your confirmation email)
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable) showing the problem with your order
2. Step 2 – Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at snobs-wing.click. Please use the subject line "Refund Request – Order #[Your Order Number]" to help us locate your account quickly.
3. Step 3 – Submit Your Claim: Provide all requested details and any photographic evidence in your initial message. The more information you provide upfront, the faster we can process your claim.
4. Step 4 – Acknowledgment: You will receive an acknowledgment of your refund request within 1 business day of submission. This acknowledgment confirms we have received your claim and it is being reviewed.
5. Step 5 – Review and Decision: Our customer support team will review your claim, which may include investigating with our kitchen or delivery teams. A decision will be communicated to you within 3–5 business days.
6. Step 6 – Resolution: If your refund is approved, we will process it to your original payment method or offer an alternative resolution (store credit, replacement order, etc.) as mutually agreed upon.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your original payment method:

Please note that these timeframes represent our processing time and the estimated time for your bank or payment provider to post the funds. Wing Snob is not responsible for delays caused by your financial institution. If you have not received your refund after the estimated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of your order was incorrect or missing, while the rest of the order was delivered correctly and in satisfactory condition.
• The food quality issue affected only certain items in your order, and other items were acceptable.
• The order was substantially consumed before the quality issue was identified.
• A discount, coupon, or promotional credit was applied to the original order, in which case the refund amount will reflect only the net amount paid for the affected item(s).

The amount of a partial refund will be determined by Wing Snob at our sole discretion, based on the nature and extent of the issue reported. We will always communicate our reasoning clearly and transparently when issuing a partial refund.

8. Cancellation Policy

Food preparation begins very shortly after an order is placed. As a result, our cancellation window is extremely limited.

8.1 Cancellation Before Preparation

You may cancel your order for a full refund if the cancellation request is submitted within 5 minutes of placing the order and before our kitchen has begun preparing your food. To cancel, contact us immediately via email at [email protected] with your order number and cancellation request.

8.2 Cancellation After Preparation Has Begun

Once food preparation has begun, cancellations are generally not accepted, and refunds will not be issued. Exceptions may be made at Wing Snob's sole discretion in extraordinary circumstances (e.g., a confirmed system error on our end or an emergency situation verified by the customer).

8.3 Cancellation of Scheduled Orders

If you have placed a scheduled or advance order, you may cancel it with a full refund up to 1 hour before the scheduled preparation time. Cancellations made less than 1 hour before scheduled preparation will be treated as same-day cancellations and may not qualify for a refund.

9. Exchange Policy

Wing Snob does not offer direct item exchanges in the traditional retail sense, as our products are freshly prepared food items. However, we understand that receiving the wrong item is frustrating, and we aim to make it right.

If you received an incorrect item, you may be eligible for one of the following resolutions:

• Replacement Order: In cases where it is logistically feasible, we may offer to send a replacement order with the correct items at no additional charge.
• Store Credit: We may issue Wing Snob store credit equal to the value of the incorrect or missing item, which can be applied to a future order.
• Refund for the Affected Item: A partial refund for the specific incorrect or missing item will be processed to your original payment method.

The resolution offered will depend on the nature of the issue, the time of the request, and the feasibility of fulfillment. Our team will work with you to find the most satisfactory solution.

10. Dispute Resolution

We are committed to resolving all refund-related disputes in a fair, timely, and amicable manner. If you are not satisfied with our initial refund decision, you may escalate your concern using the following process:

1. Step 1 – Escalation Request: Reply to the original email thread with your refund decision and clearly indicate that you wish to escalate the matter. Provide any additional evidence or reasoning to support your position.
2. Step 2 – Management Review: Your escalated complaint will be reviewed by a senior member of our customer support team or management within 5 business days.
3. Step 3 – Final Decision: A final decision will be communicated to you in writing. This decision represents Wing Snob's final position on the matter.
4. Step 4 – External Dispute Resolution: If you remain dissatisfied after exhausting our internal escalation process, you retain the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov, or pursue resolution through your credit card company's chargeback process, or seek legal remedies available under applicable state law.

11. Contact Information for Refund Requests

If you have any questions about this Refund Policy, wish to submit a refund request, or need to discuss a concern related to your order, please contact our customer support team using the information below:

12. Policy Updates

Wing Snob reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at snobs-wing.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage all customers to review this policy periodically to stay informed of any changes.

Your continued use of our website or services following any changes to this policy constitutes your acceptance of the revised terms.

13. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States. Consumer protection matters may also be subject to applicable state laws, including but not limited to those enforced by the FTC under the Federal Trade Commission Act (15 U.S.C. § 45) concerning unfair or deceptive acts or practices in commerce. Nothing in this policy is intended to limit any rights you may have under applicable federal or state consumer protection laws.