Privacy Policy
This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website located at snobs-wing.click, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein.
We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner, consistent with applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant privacy regulations.
1. About Us
Wing Snob is a food business operating in the United States. Our mission is to deliver exceptional food experiences to our customers while maintaining the highest standards of data privacy and security. For all privacy-related matters, you may contact us using the following details:
- Company Name: Wing Snob
- Website: snobs-wing.click
- Email: [email protected]
2. Information We Collect
We collect several types of information from and about users of our website and services. The categories of personal information we may collect include, but are not limited to, the following:
2.1 Personal Identification Information
When you register an account, place an order, sign up for our newsletter, participate in promotions, or otherwise interact with our services, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping/delivery address
- Date of birth (for age verification and promotional purposes)
- Username and password (stored in encrypted form)
- Profile photo or avatar (if provided)
2.2 Transaction and Order Information
When you place an order or make a purchase through our website, we collect information related to that transaction, including:
- Items ordered and order history
- Payment information (processed securely through third-party payment processors; we do not store full card numbers)
- Billing information and invoice records
- Delivery preferences and special instructions
- Promotional codes or loyalty reward information used
2.3 Usage Data and Behavioral Information
We automatically collect certain information about how you interact with our website and services. This may include:
- Pages visited, links clicked, and features used
- Time and date of your visits
- Duration of your session and time spent on individual pages
- Search queries entered on our website
- Menu items viewed or added to cart
- Referring URLs (the website that directed you to ours)
- Exit pages and navigation paths
2.4 Device and Technical Information
We collect technical data about the device and internet connection you use to access our services:
- IP address
- Browser type and version
- Operating system and device type (desktop, tablet, mobile)
- Device identifiers
- Screen resolution and language settings
- Time zone settings
2.5 Location Data
With your permission, we may collect precise or approximate location data from your device to provide location-based services such as identifying the nearest Wing Snob location, estimating delivery times, and personalizing your experience. You may disable location sharing at any time through your device settings.
2.6 Communications Data
If you contact us through email, live chat, phone, or online contact forms, we collect records of those communications, including the content of your messages, your contact details, and the nature of your inquiry or complaint.
2.7 Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information, please refer to Section 8 (Cookie Usage) of this Privacy Policy.
2.8 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Social media platforms (if you choose to connect your social media account or interact with our social media pages)
- Third-party delivery and ordering platforms that carry our menu
- Analytics and advertising partners
- Publicly available databases
3. How We Use Your Information
We use the personal information we collect for various legitimate business purposes. Specifically, we use your information to:
3.1 Service Provision and Order Fulfillment
- Process and fulfill your food orders and delivery requests
- Create and manage your customer account
- Send order confirmations, receipts, and status updates
- Process payments and manage billing
- Coordinate with delivery service providers
- Respond to your inquiries, complaints, and requests for assistance
- Administer loyalty programs, rewards, and promotions you participate in
3.2 Analytics and Service Improvement
- Analyze usage trends and customer behavior to understand how our services are used
- Improve the content, functionality, and user experience of our website
- Develop new features, products, and menu offerings
- Conduct research and gather insights about our customer base
- Monitor the technical performance of our website and troubleshoot issues
3.3 Marketing and Personalization
- Send you marketing communications, newsletters, and promotional offers about Wing Snob products and services (with your consent where required by law)
- Personalize your website experience by displaying content, offers, and recommendations tailored to your preferences and order history
- Deliver targeted advertisements on our website and on third-party platforms
- Measure the effectiveness of our marketing campaigns
You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.
3.4 Legal Compliance and Safety
- Comply with applicable federal and state laws, regulations, and legal processes
- Enforce our Terms of Service and other policies
- Detect, prevent, and investigate fraudulent, unauthorized, or illegal activity
- Protect the rights, property, and safety of Wing Snob, our customers, and the public
- Respond to lawful requests from government authorities and law enforcement
4. Sharing Your Information with Third Parties
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers and Business Partners
We engage trusted third-party companies and individuals to perform services on our behalf, including but not limited to:
- Payment processors: to securely process your payments
- Delivery and logistics providers: to fulfill your food orders
- Cloud hosting and infrastructure providers: to host and operate our website and databases
- Email and communication service providers: to send transactional and marketing emails
- Analytics providers: such as Google Analytics, to help us understand how our website is used
- Customer support platforms: to manage and respond to customer inquiries
- Advertising networks: to deliver targeted advertisements
These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain the confidentiality and security of your information.
4.2 Legal Requirements and Protection of Rights
We may disclose your personal information if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to:
- Comply with a legal obligation, court order, subpoena, or governmental request
- Enforce our Terms of Service or investigate potential violations thereof
- Detect, prevent, or address fraud, security vulnerabilities, or technical issues
- Protect the rights, property, or safety of Wing Snob, its customers, or the public
4.3 Business Transfers
In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your personal information with other third parties when you have given us your explicit consent to do so.
4.5 Aggregated or De-Identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.
5. Data Security
We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
- Password Hashing: User passwords are stored using strong one-way cryptographic hashing algorithms and are never stored in plain text.
- Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
- Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party payment processors, and we do not store full credit or debit card numbers on our servers.
- Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
5.2 Administrative Safeguards
- Regular employee training on data privacy and security best practices
- Data handling policies and confidentiality agreements for staff
- Vendor security assessments for third-party service providers
- Regular review and update of security policies and procedures
5.3 Data Breach Response
In the event of a data security breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, including state data breach notification laws applicable in the United States. We will take immediate steps to investigate and mitigate the impact of any breach.
Please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights to the fullest extent required by law.
6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:
| Right | Description |
|---|---|
| Right to Know | You have the right to request that we disclose what personal information we have collected about you, including the categories, specific pieces of information, sources, purposes, and third parties with whom it has been shared. |
| Right to Delete | You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law. |
| Right to Correct | You have the right to request that we correct inaccurate personal information that we maintain about you. |
| Right to Opt Out of Sale/Sharing | You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. |
| Right to Limit Use of Sensitive Personal Information | You have the right to limit the use and disclosure of sensitive personal information to that which is necessary to perform services or provide goods reasonably expected by an average consumer. |
| Right to Non-Discrimination | You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights. |
6.2 General Privacy Rights for All Users
Regardless of your location, we provide all users with the following rights to the extent practicable:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format where technically feasible.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
- Right to Object to Marketing: You may opt out of receiving direct marketing communications from us at any time.
6.3 How to Exercise Your Rights
To exercise any of the rights described in this section, please submit a verifiable request to us by:
- Email: [email protected]
We will acknowledge your request within 10 business days and respond to your request within 45 calendar days of receipt. If we require additional time, we will notify you in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:
| Category of Data | Retention Period |
|---|---|
| Account and registration information | Duration of active account, plus 3 years after account closure |
| Order and transaction records | 7 years (for tax and accounting compliance) |
| Marketing and communication preferences | Until you opt out or request deletion |
| Customer support communications | 3 years from the date of the interaction |
| Website usage and analytics data | Up to 26 months (or as configured with analytics providers) |
| Payment records | 7 years (as required for financial record-keeping) |
| Legal claims and compliance records | Duration of any relevant statute of limitations |
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.
8. Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising.
8.1 Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the operation of our website, such as maintaining your session when you log in or add items to your cart. You cannot opt out of these cookies.
- Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this information to improve our website.
- Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference or saved addresses) to provide a more personalized experience.
- Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.
8.2 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including placing orders.
For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at snobs-wing.click.
9. Children's Privacy
Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or where applicable under the age of 16, in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.
If you are under 18 years of age, please do not use our website or provide any personal information to us. If we become aware that we have collected personal information from a child under the applicable age without verifiable parental consent, we will take prompt steps to delete that information from our records.
If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected].
10. International Data Transfers
Wing Snob is based in the United States. Our servers, databases, and primary operations are located within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.
By using our services, you consent to the transfer of your information to the United States and the processing of that information in accordance with this Privacy Policy and applicable United States law.
In the event we transfer personal data of individuals located in jurisdictions with specific cross-border data transfer requirements, we will implement appropriate safeguards as required by applicable law, which may include standard contractual clauses or other recognized transfer mechanisms.
11. Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to such third-party services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website or service you visit.
Additionally, if you connect your Wing Snob account with a third-party service (such as a social media platform or third-party delivery app), the information you share will be governed by that service's privacy policy in addition to ours.
12. Do Not Track (DNT) Signals
Some web browsers and devices include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked online. Currently, there is no uniform standard for interpreting DNT signals, and our website does not alter its data collection or use practices in response to DNT browser settings. We will continue to monitor developments in this area and update our practices as standards emerge.
13. California Shine the Light Law
California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information once per calendar year about the personal information (if any) we shared with third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected].
14. How to File a Privacy Complaint
If you have concerns about how we handle your personal information or believe that we have not complied with this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can attempt to resolve your concern:
We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with relevant governmental authorities, depending on your state of residence:
14.1 For California Residents
California residents may file a complaint with the California Privacy Protection Agency (CPPA), the agency responsible for enforcing the CPRA:
- California Privacy Protection Agency
- Website: cppa.ca.gov
14.2 For All U.S. Residents
Consumers in the United States may also file complaints related to deceptive or unfair data practices with the Federal Trade Commission (FTC):
- Federal Trade Commission
- Website: www.ftc.gov/complaint
- Phone: 1-877-FTC-HELP (1-877-382-4357)
14.3 State Attorney General Offices
Residents of other U.S. states may also file privacy-related complaints with their respective State Attorney General's office. Contact information for your state's Attorney General can typically be found through your state government's official website.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will:
- Post the updated Privacy Policy on this page with a revised "Last Updated" date
- Notify registered users via email at the address associated with their account
- Display a prominent notice on our website for a reasonable period following the update
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. Our privacy team is available to assist you:
We are committed to resolving any privacy concerns or disputes promptly and transparently. We aim to respond to all privacy-related inquiries within 10 business days of receipt.